The policy of 15 New Bridge Street is to offer equal treatment and opportunities to all clients, staff, members, pupils and applicants regardless of race, colour, ethnic or national origin, nationality, citizenship, sex, sexual orientation, marital status, disability, age or religion. Chambers does not tolerate discrimination on any of the above grounds in the selection, treatment or conduct of any of its members, pupils or staff or in the provision of services to potential or existing clients.
Commitment & Objective
We are committed to:
- Ensure that advice and assistance to clients is given in a fair and non discriminatory manner
- Ensure that members, staff, pupils and applicants progress on merit
- Provide a clearly defined and accessible system for dealing with complaints in which potential complainants can have confidence
- Monitor all application, selection, training and work allocation processes to ensure compliance with the Equality Code for the Bar and Chambers’ own constitution, rules and procedures
- Oblige all members of Chambers, staff and pupils to conduct themselves in compliance with the Equality Code for the Bar and 15 New Bridge Street’s own Equality Policy.
The members and staff of 15NBS work hard to ensure that the service they provide is of the highest quality. However, if you do have a complaint we want to know about it as soon as possible. In the first instance, you need to provide us with brief details of the complaint. We will acknowledge your letter within three days of its receipt. At that point, we will request any additional information that may be of assistance in investigating the matter. Once we have all the relevant material, we will advise you as to the time required to address the complaint. This is, usually, twenty one days but the timescale may vary depending upon the nature of the complaint. Any complaint received is fully documented and reviewed by senior members of Chambers as part of our ongoing customer service review procedures.
Please address your complaint to the Senior Clerk.
If the complaint relates to the Senior Clerk, please send it to the Head of Chambers: Martin Rutherford QC.
If the complaint is by post, send it to:15 New Bridge Street Chambers 15 New Bridge Street London EC4V 6AU
Please mark the envelope “Strictly Private and Confidential” and include any correspondence/ documentation you consider relevant.
Should you be dissatisfied with the outcome of the investigation you can refer your complaint to the Legal Ombudsman who may be contacted at:Legal Ombudsman PO Box 15870 Birmingham B30 9EB Tel: 0300 555 0333
Details of the process for submitting a complaint to the Legal Ombudsman can be found via their website.